Terms

1. Scope

This policy applies to residential electrical services provided by Cole Electric LLC and supplements the applicable estimate, invoice, service agreement, and limited workmanship warranty. If a provision conflicts with applicable law or a customer’s nonwaivable legal rights, applicable law controls.

2. Cancellations and Refunds Before Work Begins

Customers should notify Cole Electric LLC promptly if they wish to cancel or reschedule an appointment. Any disclosed and agreed cancellation or missed-appointment fee will be assessed only where permitted by applicable law.

Payments for work or materials not provided will be reviewed for refund, accounting for work performed, authorized materials, and any lawful charges permitted by the applicable agreement. Any applicable statutory cancellation right will be honored.

3. Deposits and Advance Payments

Any deposit or advance payment must be disclosed and documented in the applicable agreement. Cole Electric LLC will account for payments received against work performed, materials supplied or specially ordered with authorization, and other charges permitted by the agreement and applicable law.

Any refundable balance will be returned as required by applicable law and the agreement. Nothing in this policy authorizes the company to retain money it is legally required to refund.

4. Disputes Regarding Workmanship or Quality

Customers who believe work was defective, incomplete, or inconsistent with the agreed scope should contact Cole Electric LLC in writing and describe the concern. The company will acknowledge the complaint within a reasonable time, review the applicable estimate and job records, and arrange an inspection when appropriate.

Where a workmanship defect covered by the company’s limited workmanship warranty is verified, the company will provide the remedy specified in that warranty. Other complaints will be evaluated according to the contract, applicable code requirements, and applicable law.

5. Disputed Charges

Customers should identify the disputed invoice item and explain the basis for the dispute. Cole Electric LLC will review the estimate, approved change orders, invoices, payment records, and relevant job documentation.

Customers remain responsible for undisputed amounts properly due under the agreement. The company will not treat a good-faith complaint as proof of nonpayment or as an automatic waiver of the customer’s rights.

6. Incomplete, Changed, or Terminated Work

If a project is stopped, terminated, or materially changed, Cole Electric LLC will document the status of the work and account for payments, completed services, authorized materials, and other charges legally due under the agreement.

Any refund or final balance will be determined by the applicable contract and law. Material changes to the agreed scope and price should be documented in writing and approved by the parties where required.

7. Dispute Resolution Procedure

The parties are encouraged to attempt an informal resolution by exchanging relevant records and communicating in good faith. If the matter remains unresolved, either party may pursue remedies available under applicable law, including any appropriate administrative complaint process, mediation by mutual agreement, or court proceedings.

Nothing in this policy requires a customer to waive a statutory right, prevents a lawful complaint to a licensing or consumer-protection agency, or imposes mandatory arbitration unless a separate, legally enforceable agreement expressly provides for it.

8. Documentation and Communications

Cole Electric LLC will maintain reasonable records of estimates, approvals, change orders, invoices, payments, photographs, inspection findings, and communications relevant to the dispute.

Customers should retain copies of their estimates, invoices, receipts, and written communications.

9. No Waiver of Legal Rights

This policy does not waive rights or remedies that cannot lawfully be waived. Nothing in it limits the company’s obligation to comply with applicable licensing requirements, electrical codes, consumer-protection laws, or enforceable contractual obligations.